Help Desk Support

Help Desk Services - NCI

Help Desk Support Services

Many organizations struggle with providing effective and timely technology support to their employees, and staffing a help desk can be challenging in today's market. Finding and keeping talented individuals, along with high turnover results in gaps in skill sets and loss of knowledge that experienced employees take with them. Allow our staff to show you the true value of a fully-staffed and trained help desk team available any time you need it.

At Network Center, Inc., we pride ourselves on hiring highly skilled resources who are ready to tackle all technology challenges. Whether it’s a simple or complex issue, our low turnover combined with our experienced, certified team means you always have access to qualified technicians to handle any issue your team faces. 

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Benefits of NCI Help Desk Services:

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Increase Performance

When your employees experience lost connectivity, it causes lost performance. Our team will prioritize, respond and fix the issues so your team can stay up and running.

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Cost Effective

Our 3-tiered support model allow us to address your issues quicker, keeping your IT costs low. 

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Threat Mitigation

Our help desk team is trained to identify risks and mitigate threats to your environment.

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Reduce Admin Time

Allow our help desk services to reduce your administration time by providing you with the resources and reports you need to make decisions.

What's included with NCI Help Desk Services?

A help desk plan covers all aspects of your support needs, no matter the size of your company or current IT team.

A typical help desk services agreement includes:

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Service-Level Agreements

Our agreements are in place to guarantee response times and access to our qualified support specialists. We pride ourselves on meeting all SLAs and having high priority on all incoming customer issues.

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Guaranteed Response Times

Your employees will feel confident in their issues being addressed immediately and allow them to move forward faster.

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Tiered Support Structure

We have implemented a 3-tiered support structure based on ITIL Incident Management framework. When your team contacts us, we we can ensure the right resource is tackling the issue.

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Ticket Tracking & Reporting

Real-time access to ticket information and monthly reports allows you to stay informed in ticket status, trends, outstanding issues and training needs for your team.

Choose the best plan for your business

We offer multiple levels of support to fit the needs of your organization, each one customizable to your exact needs. No long-term commitments. Ever.

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Fixed Fee

Keep support costs under control with our fixed fee model that allows us to standardize your support plan and for you to budget your IT spend.

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Time & Materials

This option is ideal for organizations with high demand for support services, as well as smaller IT staffs to help cover emergencies and escalated issues.

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Staff Augmentation

Whether you need a resource for a specified amount of time, back fill a position, or need help during a business transition, we have trained and experienced staff to help.