Frequently Asked Questions

Frequently Asked Questions 

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What kind of businesses are ideal for managed services?

There is no one size fits all. Organizations of all sizes and industries use managed services to get the most out of their technology and reach their business goals. From small and medium-sized businesses (SMBs) with no IT staff to enterprise companies with an IT team who needs additional help or skill sets, the varying technology solutions with managed services is what makes it a great fit for any business.

What makes NCI's managed services unique?

NCI is a full-service IT company who provides managed services to business of all sizes and industries. We start with understanding how your business operates and what goals you hope to achieve with your technology. Whether you choose to outsource your entire technology environment to us or just specific functions, we pride ourselves on being able to help in any aspect.

Our goal is to make you more efficient so you can focus on your business, not your IT.

Who do you provide services to?

We provide technology services to both SMBs and enterprise organizations in over 15 states. We have customers in all industries such as financial, healthcare, manufacturing, government, education, and other professional services organizations.

We have multiple locations and team members across the country which allows us to provide support to any business with ease.

Do you offer onsite support?

We offer contracts with scheduled onsite support. And although most IT issues can be handled remotely, our team does offer onsite support when needed with any help desk tickets. 

What are your help desk hours?

Our help desk is available Monday-Friday 7am-7pm. For emergencies after hours, we have technicians on call. You can speak to a technician at any time by calling our support line at 800.723.5353.